Privacy Policy | Caller Technologies

At Caller Technologies, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, our B2B VoIP services, and our Android App.

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Data : Name, job title, contact details (including email and phone number), and other information you

provide.

Business-Related Information : Company name, role, and any business-specific preferences or requirements.
Usage and Technical Data : Data regarding your interactions with our website and VoIP services, including IP addresses, device information, call detail records (CDRs), usage statistics, and error logs.
Cookies and Tracking Data : Information collected via cookies and similar technologies to enhance your experience (see Section 4).

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery & Improvement: To provide, personalize, and improve our VoIP services and website functionality.
Internal Record Keeping : To maintain records for business operations, customer support, and quality assurance.
Communication : To send service-related notifications, updates, and (where consent is provided) promotional communications.
Marketing and Research : To conduct market research and improve our offerings. Any marketing communications will comply with applicable laws (see Section 6).

3. Disclosure to Third Parties

We do not sell your personal data. However, we may share your information with:

Service Providers : Trusted third-party vendors who support our business operations (e.g., hosting, payment processing, analytics, and anti-spam protection via Google reCAPTCHA) under strict confidentiality and security agreements.
Legal & Regulatory Authorities: When required by law or to protect our rights.

4. Cookies, Tracking Technologies & Your Consent Choices

Our website uses cookies and similar technologies, grouped into the following categories:

Essential : Required for the site to function and to remember your privacy choice. These are always active and do not require consent.
Analytics : Google Analytics 4, used to measure traffic and usage patterns so we can improve the site.
Marketing : The Meta (Facebook) Pixel, used to measure the performance of our advertising.

We operate Google Consent Mode v2. If you are in the European Economic Area, the United Kingdom, or Switzerland, analytics and marketing technologies are disabled by default and load only after you opt in through our consent banner. You can change or withdraw your consent at any time using the “Your Privacy Choices” link in the footer of every page.

We also honor the Global Privacy Control (GPC) browser signal: if your browser sends GPC, we treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising, as provided under the California Consumer Privacy Act (as amended by the CPRA). You may additionally adjust your browser settings to decline cookies, though this may affect your experience on our site.

Anti-Spam: Google reCAPTCHA Enterprise

Our contact form and blog newsletter use Google reCAPTCHA Enterprise to protect against automated abuse. This service is strictly necessary for security and is processed on the basis of our legitimate interest in preventing spam and fraudulent submissions. It operates regardless of your analytics or marketing consent choices and is not controlled by our cookie consent banner. The reCAPTCHA script loads only when you submit a form, not when you first visit the page. Google may collect device and interaction data to assess whether a submission is human. For details, see Google’s Privacy Policy and Terms of Service.

5. Data Retention and Your Rights

Data Retention : We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and as required by law.
Your Rights : Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at contact@callerwho.com.

For customers in jurisdictions governed by regulations such as the GDPR, additional rights may apply, and we will provide the necessary information upon request.

6. Marketing Communications & TCPA Compliance

If you opt in to receive marketing communications (including SMS/text messages), we will:

Obtain your explicit consent before sending any messages.
Clearly identify our company in all communications.
Inform you of the frequency of messages and any applicable carrier fees.
Always provide a simple method to opt out (e.g., replying “STOP”).

Our marketing practices comply with applicable laws such as the TCPA in the U.S. and equivalent regulations in Europe.

7. Android App – Privacy Disclosure

Our Android App requires a valid Caller Technologies website account (https://callerwho.com) to function. The app:

Sends incoming call and SMS data to your web account for Customer Relationship Management purposes.
Requires access to your call and SMS logs solely to provide this service.

We do not share this data with any third parties, and it is stored securely.

8. International Data Transfers

Your information may be processed and stored in countries outside of your residence. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Security

We implement appropriate physical, electronic, and managerial procedures to safeguard your data from unauthorized access or disclosure.

10. Changes to This Privacy Policy

Caller Technologies may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: contact@callerwho.com